“You sell, we’ll look after the rest”!

This is the message we deliver to our customers.

The know-how of NSE Services is indispensable, when the question is to find the service solution that will encourage the sale of our clients’ equipment and improve their image in the market in which they have invested (computer, professional electronics, medical electronics, public electronics, automatisms…)

For each service diagnostic, we adopt our strategy as shown in the “automatisms” service support example described in this “e-letter”.

NSE Services is much more than just an equipment repair industry.

NSE is above all a specialist in “global solutions for support services”.

On a European level, our experts manage for our clients, their purchasing system, on-site repair network, after sales logistics, assistance requests from customers for their products, collection of units and repair and return of equipment. All of these services are carried out while respecting the time limits which are more and more restrictive and remaining vigilant concerning European norms and regulations (as described in the article below relating to the reduction of dangerous substances contained in electric and electronic equipment).

Concentrate on selling your products and rely on us to set-up your after-sales solutions.

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For the last 5 years, the NSE Services site situated at Evry (Paris) has been specialised in the areas of cash dispensers and money change machines in partnership with recognised market-leaders such as Thalès E-Transaction and Fujitsu Services.

This specialisation has enabled us to develop certain skills, notably in the following areas :

	Access control systems for toll bridges, car parks (currency note scanners, change distributors, ticket scanners, printers…),
	Bank cash dispensers (currency note scanners, bank terminals…),
	Electronic payment terminals for large chain stores (barcode scanners, credit card scanners, screens, keyboard printers for cash tills).

Our technicians have acquired extensive technical expertise in both curative and preventive areas for electronic and electro-mechanical products.

NSE Services has plans to expand its areas of competence to the following fields:

	Medical electronic and computer services,
	Specific electronic applications for individuals,
	Security (surveillance and access control),
	On-board electronics.

For each of these areas, NSE Services offers a complete services proposal that has been proved for its efficiency and its added value:

	Client interface (technical support, monitoring customer orders),
	Coordination and follow-up with other partners (distributors, technical support, subcontractors),
	Stock and logistics management (spare parts and separate repaired unit parts),
	Transport management (collection / delivery, exchange…),

in France and also on a European level.

A special sales support service as been set up for this purpose.

With respect to its ISO 14001 conformity obligations, NSE Services keeps a close watch on any changes relating to these regulations.

This European directive known as “ROHS” (Restriction of Hazardous Substances) will become obligatory from 1/07/2006.

In association with its customers, NSE Services has adapted its procedures in order to identify at each step, the nature of the products and application of the necessary solution required :

By telephone, our customer services teams check if the product is in conformity with procedures provided by the manufacturer. If this is not the case, we therefore propose an exchange solution with a product that conforms to standards.

Our reception of goods department identifies the products once unpacked enabling them to be easily sorted and stored.

Our repair labs use the relevant components depending on whether the product is in conformity with ROHS regulations or not.

NSE employees remain conscious on the impact of their activities regarding this European Directive, internal work documents are regularly updated, storage areas are clearly identified to avoid any potentially dangerous mixtures.

All the products used in the repair procedures are in conformity with the directives: cleaning products, soldering, packing …

Thanks to its management system, NSE Services adapts itself easily to the increasing developments in client and regulatory demands.