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ÉDITORIAL | E-LETTER # 11 / DECEMBER 2006 |
| INDEX |
| NSE SERVICES PRESENTATION AT THE CARREFOUR TECHNOLOGY FAIR |
| INTERVIEW WITH PHILIPPE ALEZARD MANAGING DIRECTOR OF PRIMA FRANCE |
| QUALITY POINT |
 EUROPEAN SERVICES INTEGRATOR |
Hello, NSE SERVICES developing int the heart of Europe. Therefore NSE Services has bought and renovated a new building with the surface of 2000 square metres, situated at the site. This has given us an opportunity to organize printing as an independent activity, to acquire space for stocking up components and spares, and, finally, to join administrative services and management. Under the direction of Jose PARETS, our Managing Director, and Alain ROCHER, our Service Delivery Director, we have restructured the organisation of the production lines as follows:  computing, desktops and laptops,printing, video / display, Each industrial building will accommodate a certain activity, which will be provided with its own logistics support. At present the whole of our production lines at the site of Vichy Abrest is spread around of the surface of 12000 square metres. We are committed to continue the support of our “Customer Care Center” with its 160 members of staff speaking 11 languages (and representing 15 nationalities) in order to meet the demands of our customers, i.e. to provide service for end users in the interests of our customers, constructors and manufacturers of high tech products. International orientation constitutes the main basis of the “One Roof Concept” of NSE.
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| NSE SERVICES PRESENTATION AT THE CARREFOUR TECHNOLOGY FAIR |
NSE Services has participated in the fair “Carrefour des Hautes Technologies” (“The Crossroad of High Technologies”) organized by the Carrefour Groupe. The fair took place at the Exhibitions Park of la Porte de Versailles from the 19th to the 22nd of September. NSE Services was present along with the most important companies producing consumer electronics in order to meet store managers, heads of sections, managers of after sales service and other vendors attached to the CARREFOUR group. The purpose of the meeting was to present and to give a detailed account of the whole range of services, offered by NSE Services in carrying out the warranty repair of TV “Bluesky or Firstline” TV’s as well as other brands. NSE Services would like to demonstrate its willingness to meet the demands of its customers and to offer them a quality service which is constantly developing.
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| Brief interview with Philippe Alezard, MANAGING DIRECTOR of PRIMA France |
 Philippe ALEZARD, MANAGING DIRECTOR OF PRIMA FRANCE |
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NSE SERVICES, A COMPANY TO SATISFY CUSTOMERS |
| PLEDGE OF QUALITY |
| NSE Services sites are certified by l'AFAQ under reference QUAL/2003/19690. |
Declaration CNIL N° 853153 You have a right of access, of modification, correction and suppression of the data which concern you (Article 34 - Law "Informatique Et Libertes" January 6, 1978). |
The primary goal of NSE Services is to satisfy end users of the products sold by our customers. We are deeply convinced that while bringing full satisfaction to the “customers of our customers” we guarantee that they will be buying their products again and again and we consolidate the public image of the “customers who give us order” and on whose behalf we are acting. Today one of the challenges we are facing is to reduce the total time of the realization of the service. The time of realization is directly linked with the availability of the whole range of components necessary to repair the equipment which has been entrusted to us. Any break in the chain of the supply may results in :
In both cases the user is deprived of the equipment to function properly and regularly calls customer service to obtain information. To help its “ customers - partners” to cope with problems related to the supply – very often vital for their success – NSE Services studies alternative solutions together with them, such as:
Yours Sincerely, Laurent Favier |