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EDITORIAL | E-LETTER # 15 / APRIL 2008 |
| INDEX |
| EDITORIAL |
| RUNGIS : A NEW NSE BUSINESS AGENCY |
| THE GARANTEE OF NOMADIC PRODUCTS |
| NSE - IIYAMA |
| QUALITY |
 EUROPEAN SERVICES INTEGRATOR |
The projector: an organization devoted for a specific technology Good morning, More than a year ago, we introduced you our new model of service concerning the treatment of the guarantee of projectors. NSE manages
about 300 products month nowadays using DLP technologies and LCD,
both on ranges general public and professional upmarket. To serve
our customer better, the taking care of projectors is now assured
since our Vichy main site. This new organization
allows NSE to reinforce its European positioning in the treatment
of the guarantee of projectors, by linking commitments of quality
and expenses. For more
information, please contact our specialist :
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A devoted
and secured laboratory with 80m² with all facilities of diagnostic,
of test and regulating,
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| Rungis : A new NSE business agency in the Paris region |
Outside sight of our site of Rungis
The reorganization occasioned by the continued growth of business has led to the transfer of activities carried out at the Evry site to our major industrial centre at Abrest, Vichy and to the opening at Rungis of a site entirely dedicated to our commercial services operations. Rungis,
which is situated approximately 10 Km south of Paris offers some
clear advantages: The agency, comprising 3 offices and a meeting room with the capacity for around 10 people, is available for all those in our organization who have need to arrange meetings in the Paris area with their clients or potential clients. My evolving role is to continue to manage a team working with some of our partners whilst taking on new customer relations functions as Customer Account Manager. Whilst continuing to monitor client accounts, I shall work closely with the commercial and buying teams to identify, pre-sale, potential transport difficulties in order that we may better address the needs of our partners and supplement the services offered by NSE Services. The current climate of the evolving transport and logistics market, compared with that of our own, requires us to listen to our clients’ needs, but, above all, to advise them with confidence and to work with them to find clear and effective solutions from an economic point of view, resulting in client satisfaction. Along
with Christian BLONDEL and his commercial team, I hope to welcome
you at Rungis in the near future.
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| Simple and efficient procedures to manage the guarantee of nomadic products |
 F I T, Feel in Technology, headed by William Bouzemarene, is one of the specialists in the development, incorporation and marketing of nomadic products. Under the name of « nomadic products’’ we can find the portable DVD , the portable TV , the MP3 reader and the MPEG4 video and GPS signal receivers. FIT directly comes from agreements with the best worldwide constructors of electronic nomadic products. The strict choice of his industrial partners is made on the high quality of manufacture, on the anteriority and experience of production with the western markets, subjected to the very strict rules of quality and environment protection. The capacities
of research and development, innovation and understanding, the certification
of products and their incorporation, are the real proof of the satisfaction
of the market’s demand, always demanding more in terms of
renewal concepts, technical innovation and, an important criteria
for consumers in regards to nomadic products, the design.
For this kind of product the guarantee comes through a simple but efficient service. NSE and
FIT have finalized a model of service which can assure : This
organization adapts itself to every new product released for marketing
in France and across Europe.
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Partenariat NSE - IIYAMA |
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| IIYAMA and
NSE are partners since 2009. Today IIYAMA and NSE have given a new drive in their collaboration. To answer these evolutions, Frédéric SERAFIN – Sales Manager and Hans DEPNER – Services Manager for Europe agreed to answer our questions. |
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Christian BLONDEL : What is your new Business evolution of IIYAMA ? Frédéric
SERAFIN : IIYAMA International has completely
revised its range during the past 24 months, the time of its introduction
in the Japanese Holding Company M.C.J.Computer, with a new range
of LCDs monitors with very high performances, with the best reactive
time (2 ms !), the most important brightness (upto 3000:1 !),
the largest connectivity (VGA, DVI, HDMI, ...). |
 Frédéric SERAFIN |
CB : What are you prospecting on the French market ? FS
: 2005 saw the return of IIYAMA on the French
Market with volume sales of 60 000 monitors for the whole year
but also numerous awards, in the press, or on the Internet during
tests or comparatives with our direct rivals. |
Hans DEPNER : Every European country has its particularities in terms of service. That’s the reason why IIYAMA decided to have independent partners in the main countries while keeping a centralized coordination with regards to management of products, parts, and technical information. |
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CB : What are your reasons to have chosen NSE Services ? HD : IIYAMA and NSE work together since 2003. NSE has persistently adapted their offer and their organization in the market’s evolutions but also upon IIYAMA’s request. Today IIYAMA favours the grouping of services, customer support on site and off site repairs under the same « roof » giving a better coordination and especially a better reactivity. In the context of a stable partnership, it is easier to be focused on the improvement of procedures and the exchange of information which contribute to give a good quality of service, thus, control of costs. In addition to a technical relationship, it is also important to bring solutions to every particular case, gearing service towards growth. |
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| ISO 9001 and ISO 14001 CERTIFICATION |
| PLEDGE OF QUALITY |
| NSE Services sites are certified by l'AFAQ
under reference QUAL/2003/19690. Certification ISO 9001 and ISO 14001. |
Declaration CNIL # 853153 You have a right of access, of modification, correction and suppression of the data which concern you (Article 34 - Law "Informatique Et Libertes" January 6, 1978). |
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