Hello,

For NSE 2005 will be the year for geographically extending over the whole of Europe with our sites in:

Vichy, Paris / Evry and Grenoble for Southern Europe,
Karlstein / Frankfurt in partnership with the company COMBASE for Germany and Northern Europe,
And Budapest in Hungary for Central European countries.

We can add to this European coverage, especially in our logistic flows, a complete coverage in languages: French, Spanish, Portuguese, Italian, Dutch, English, German, Polish, Slovenian, Czech, Hungarian, Swedish and soon other the Nordic languages Danish, Finnish and Norwegian in a front and back end model.

We are going to widen our call centre/customer interface functions and offer our customers the possibility of sales and taking orders by phone and Internet, in order to complete our offer.

Concerning products we deal with :

The product itself (PC, desktop and laptop, printers, LCD monitors, CRT and LCD Plasma televisions),
The repair of subsets (repair of cards or exchange of BGA, micro processors) allowing an important economy on the cost of components.

We are working on international partnerships to propose to our customers the most interestingly priced offer for the widest possible geographical coverage.

The best guarantee for development is mutual satisfaction and shared interest.

A Happy New Year 2005 to everyone

In order to be able to market new products in a short time, the service guarantee must be adapted to these requests, along with competitiveness and quality.

For this NSE has set up a procedure which allows projects to be set up and pushed forwards in the best conditions.

Indeed almost one hundred questions are asked for each customer, in order to research the best conditions and service guarantee.

NSE proposes 3 steps in order to do this :

Collection of information during which the commercial manager will validate with his customer information on :

The identification of the people who will be involved in the partnership on all levels : technical, operational, supplies and contracts,
The detailed description of the service in terms of the agreement.

Then the management of the project itself. The head of the project, using the data collected and working meetings, will :

Identify needs (human and material),
Create procedures related to the project,
Train and inform,
Plan the setting up of the project.

He will become the unique representative of all the departments of NSE concerned with the project (customer interface, internal logistics, participants, information systems, quality, administration) with the support of the commercial service for everything concerning the contractual relationship.

Finally, as soon as the project is up and running, the follow up will be done by the Account Manager who will become the contact for :

The agreement being correctly carried out,
The return of information,
Management of particular cases,

He is in charge of both the customers and NSEs interests for the carrying out of the service all the while keeping up his customer’s image and brand name. He makes proposals in order to continually improve procedures. He runs meetings and follows up on prospects

Christian Blondel & Alain Rocher
Business Development and Operation management
cblondel@nse-groupe.com ;  arocher@nse-groupe.com