Call center/customer interface,
Logistics, carrier management,
Repair of sets and subsets.

The centralised method of repair is recognized today as being the most economic and NSE has set up the European region in three sections :

Southern section : France, UK, Italy, Spain, Portugal, Switzerland, and Greece,
Germanic section, Austria, Nordic countries,
Central European section.

NSE is dealing with these different zones from its sites in France, in Germany and in Hungary.

The expectations of the market

In order to provide for the markets expectations in terms of competitivity, reactivity, deadlines and the global offer for the EMEA zone, NSE has decided to position itself as

INTEGRATOR OF SUPPORT SERVICES

For our customers

- One entry point NSE taking care of :

	Call center and customer interface functions (12 languages spoken at the moment : French, English, German, Spanish, Portuguese, Italian, Dutch, Hungarian, Swedish, Danish, Norwegian, Finnish),
	Co-ordination and transmission of information and reports,
	Logistics co-ordination for each country.

NSE Support Services Integrator offers its customers a reactive, global and competitive offer, which responds to the market’s demands.

All the NSE team is at your disposal to present this new organisation to you :

- Commercial Management : Christian BLONDEL
- Industrial Management : Alain ROCHER

Please be sure of our commitment.

François LACOSTE
President
Novembre 2005

With this new section, NSE Services hopes to explain :

Who are its customers,
What are the new agreements,
In which sectors.

This section will also allow us to compile various statements from different people.

	BenQ is extending its partnership with NSE to video projectors
	Three years ago, NSE Services started working with BenQ on its in warranty service for its LCD/CRT, DVD W range and various other products in France. In July, BenQ asked NSE to take care of the in warranty services for video projectors, including customer relations and repair. NSE is managing the organisation of this service, and BenQ is experiencing strong growth on the French market
	Hyundai Corp. is developing in Austria
	For a year, NSE Services has been taking care of in warranty services for LCD and PDP TV products. At first, NSE Services took over the call centre, the repair and the logistic services for Hyundai Corps clients, in the German region, then France and Benelux. Hyundai Corp is continuing its expansion strategy and has obtained a new important customer in Austria. NSE, with COMBASE as its local partner, has been chosen to carry out this service in Austria.

More bulletins in the next e letter.

POSITIONNEMENT PRODUITS

Christian Blondel
Development manager

For about a year, the Services pole of group NSE has been implicated in setting up an environmental management system. This system will be audited by the company AFAQ/AFNOR Certification in December 2005 in order to obtain the certificate ISO 14001: 2004.

In order to optimize the necessary resources for the implementation of this system and to make the whole of the structure of management of the pole Services coherent, we decided to integrate everything into a common action for Quality, Security and Environment.

The environmental analysis carried out on each site highlighted several environmental aspects related to our repair activities including one dominating one : the volume of generated waste. In order to reduce the environmental impacts of this, several actions are being installed on each site in order to:

- Reduce the volume of generated waste (design of standard packing, recycling of printed paper...),
- Improve the sorting and valorisation (sorting and valorisation of paper, cardboard, plastic, metal...)

The analysis, in accordance with regulations, highlighted the need for declaring our activities with regard to the legislation on ICPE (Installations Classified for the Environmental protection) in particular compared to volumes of stored products. We also developed an update process to ensure we always have the latest updates of the legal and lawful requirements applicable to our activities.

The recognition of our action by obtaining certification ISO 14001 will be the validation of a new stage to satisfy everyone interested in the company, that is the customers, the shareholders and also the personnel, suppliers and the community.

Laurent FAVIER
Quality Manager