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Editorial | E-LETTER # 14 / OCTOBER 2007 |
 EUROPEAN SERVICES INTEGRATOR |
MANAGING THE SERVICE AS AN AID TO GROWTH
Hello,
Service integration
under one single roof, network of European partners, support and assistance
to users, technical knowledge, guarantee of quality, logistics co-ordination
are the foundations of NSE’s positioning as a service provider ‘with
added value’
More than ever the ‘service’ should be an opportunity that
contributes to increase sales and establish the best image of a product.
The service is part of a customer/product offer; it is a plus for the
user and a genuine investment. In short, the service is a real leverage
of growth.
For
the end user, our customer’s customer, the benefits of
a service with added value are:
A personal and competent reception in his own language,
The guarantee of getting a good service without surprises,
Respect of deadlines and quality commitments,
Assistance during the whole lifespan of the product.
The user will associate
the image of the product with the service he received.
For
our customers added value comes from:
A single interface,
European cover including all the aspects of technology and services,
A wide flexibility to adapt the service to the particularities and customs
of each country,
A unique service for the management of product and parts exchange,
A permanent feedback which allows us to take preventive actions as often
as possible.
For
NSE Services our added value is working with our customers to
follow up on projects and collaboration on:
Smooth running of procedures,
Having the necessary means to take action,
Respecting our commitments to keep costs down.
This means being available for the needs of the user. It means making
suggestions and finding innovative solutions for our customers and making
the service into a collective aid to growth.
Our presentation on the added value interface and the interviews with our new partners confirm our determination in this matter.
Best regards.
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| Added Value Interface |
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| INTERVIEW CHRISTOF BOEHM, DIRECTOR SERVICE & QUALITY COORDINATION, NEC DISPLAY SOLUTIONS EUROPE |
Business Development Director cblondel@nse-groupe.com |
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PRESERVE THE ENVIRONMENT |
| PLEDGE OF QUALITY |
| NSE Services sites are certified by l'AFAQ under reference QUAL/2003/19690. Certification ISO 9001 and ISO 14001. |
Declaration CNIL # 853153 You have a right of access, of modification, correction and suppression of the data which concern you (Article 34 - Law "Informatique Et Libertes" January 6, 1978). |
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«
Implement tangible actions to preserve our environment » For several years, NSE Services has developed an environmental management system. This system is recognised as being in conformity with the ISO 14001 : 2004 quality standard by the AFAQ since 2005. This
environmental process is based on tangible actions such as : Each
employee is made aware of this and participates in reaching the
environmental objectives of the company through simple and efficient
daily gestures in order to : This process is part of a policy of lasting development and cost reduction for the company. It also means we are taking action for the environment. NSE Services is developing in an open world, we must be an example and contribute to the improvement of the environment, for everyone’s well being. Laurent Favier |