 |
E-LETTER # 17 / JANUARY 2009 |
| INDEX |
| EDITORIAL |
| INTERVIEW WITH M. MICHEL HADDAD - BEKO |
| RENEWAL OF CERTIFICATION ISO 9001 AND ISO 14001 |
 EUROPEAN SERVICES INTEGRATOR |
 |
EDITORIAL |
LIGHT THE WAY TOGETHER
Hello
The theme of our greetings card for 2009 is based on the idea of a common vision. In these troubled economic times, this is more important than ever.
We continually listen to our clients, our markets, their evolution and their expectations.
Our objectives for 2009 are clear. In particular:
“To contribute to the satisfaction of the end-users of our order providers”
It is the strategy of NSE Services to conceive, sell and maintain support services in the international IT, electronics and telecommunication industries.
These services comprise user support, logistics and repairs.
We remain in step with the evolution of our markets: reverse logistics, ultra mobile PCs, image convergence, multifunctional terminals and levels of support where needed, including user support.
All NSE teams are
ready to light the way together with our clients.
You may be assured of our commitment.
My wish for 2009 is for a fairer and more enlightened organization for all.
Thanks you for your confidence.
Best wishes
|
| INTERVIEW WITH M. MICHEL HADDAD - BEKO |
BEKO Products
|
|
Since 2004, BEKO France and NSE Services have been in partnership for warranty support regarding the TV range in France. Today
BEKO and NSE are giving a new impetus to their partnership at
the moment when BEKO is reinforcing its sales strategy under its
own brand name. |
||
M. H.: The Turkish holding company Koç, amongst the top 200 world-wide groups, is involved in various spheres of activity. Durable
Goods (the production and distribution of domestic electrical appliances
and televisions), based in the Arçelik Group at the heart
of Koç Holdings, is 50th. BEKO is the generic brand “Brun/Blanc” of the Group, used for international development. The
other brands in the Group are Grundig, Leisure, Blomberg, Altus
and Ardem
M. H.: BEKO France achieved a turnover of 151M€ in 2008, 20% of which being Brun products. These
activities are on-going and it is our objective to continue this
trend by increasing the distribution of our products, principally
the 15” to 42” LCD TVs.
NSE
: What do you expect from your service partner ? M. H.: Effectively, we’ve been working with NSE for 4 years now. We expect professionalism and reactivity in a market that is constantly evolving. Communication
in the partnership is decisive in order that the service will be
a tool of growth whilst remaining competitive with regard to market
demands.
|
|||
|
| RENEWAL OF CERTIFICATION ISO 9001 AND ISO 14001 |
| PLEDGE OF QUALITY |
| NSE Services sites are certified by l'AFAQ
under reference QUAL/2003/19690. Certification ISO 9001 and ISO 14001. |
Declaration CNIL # 853153 You have a right of access, of modification, correction and suppression of the data which concern you (Article 34 - Law "Informatique Et Libertes" January 6, 1978). |
We
are happy to announce the renewal of “certification QE (Quality/Environment)”
for our organization in accordance with ISO 9001: 2000 et ISO 14001:
2004. The results are positive, since no remarks or non-compliance
have been registered.
This certification concerns our activities in the areas of sales and customer services, including client interface, logistics and repairs, necessary in support of the warranties of IT and electronic products. The audit took place between the 1st and 5th December 2008 at our main site at Abrest (near Vichy). The principal objective was to verify conformity as well as the consistency and effectiveness of our management system. The auditor noted several points that demonstrate the effectiveness of our system including:
This success is due to the whole NSE workforce contributing all year round to achieve customer satisfaction through our system of management. We are, of
course, renewing this commitment for the coming year in order
to maintain and improve our “customer orientated”
efficiency with the following four objectives for 2009: |
||
| Laurent FAVIER Quality Insurance Manager lfavier@nse-groupe.com |
||