 | Editorial | E-LETTER # 5 / OCTOBER 2004 |
| INDEX |
| GLOBAL EUROPEAN OFFER |
| INDUSTRIAL PARTNERSHIP |
| Oliver BÖSE |
| NSE SERVICES AND ENVIRONMENT |
| EUROPEAN COVERAGE |
| BILLETICS AND MONETICS ACTIVITIES |
Hello Why and how has NSE strengthened and developed its European coverage?  The global offerFor more than 20 years, NSE Services has developed by basing its strategy on a centralised global offer: - customer interface – logistics – repair. This strategy has rapidly extended to Southern Europe and the aim is to cover the whole of Europe. Today, two new and important stages have been completed with: - Ensure that all NSEs services are available for Germany, Austria and Scandinavia. - A second call center in order to cover Polish, Czech, Slovakian and Slovenian, with the target being to cover all the languages of the PECO countries - An intervention service on the distribution or end customer sites in these countries with collection and delivery after repair, for computing and general electronic goods
| |
| Christian BLONDEL EMEA business development www.nse-groupe.com | |
| COMBASE and NSE Services agree a partnership |
PLEDGE OF QUALITY | |
NSE Services sites are certified to ISO 9001 standards : | |
 | NSE Services Vichy and Evry by l’AFAQ under reference QUAL/2003/19690 for the repair and the services activities |
| G2S Grenoble by LRQA under the reference 9912354 |
Planning a crossover service portfolio. ComBase, provider of services and logistics for electronic and electro-technical products, will now co-operate with the French service provider NSE Services. NSE provides support services in France and South-Europe. The goal of this partnership is the possibility to develop their respective portfolio of services in Europe and a close co-operation for concrete business offers.
| |
| NSE Services – currently present in South-Europe and especially active in France – brings support facilities in Vichy, Grenoble and Budapest in this new partnership. The company operates in Vichy with a multilingual call-center - eight foreign languages- and a logistics and repair center. G2S, a subsidiary of NSE, based in Grenoble (France), is specialized in repairing LCD and PDP Displays and overhauling single components of computer mainboards. Thanks to an own repair center in Budapest NSE is able to propose inexpensive repair services. |
| ComBase, based in Karlstein by Frankfurt, is an established provider of logistics and services for electrical and electro-technical products, with a main focus on the industries of telecommunication, Information Technology and consumer electronics. The whole service-portfolio includes a wide range of services from pre-sales marketing services till after-sales and customer-care services incl. the destruction of old equipment. ComBase performs with its service portfolio in whole Germany, Austria and Switzerland. |
| According to the new concluded partnership both partners will keep their own customers but will also offer crossover services and answer together to complementary business offers. | |
CONTACT FOR CUSTOMERS
| NSE SERVICES contact person Christian Blondel EMEA business development Tel : + 33 (0)1 60.47.53.32 Email : cblondel@nse-groupe.com www.nse-groupe.com | COMBASE contact person ComBase AG Alexandra Salg Seligenstädter Straße 100 63791 Karlstein Tel.: +49 (0)6188 / 954-1560 Email: asalg@com-base.de |
| Introducing Oliver Böse |
Oliver BÖSE NSE Germany Email : oboese@nse-groupe.com |
|
The conservation of the environment is a subject that concerns all of our society today and has its place in a plan for further and lasting development It is from this point of view that the Services Department of NSE Group has decided to undertake the setting up of an environmental management system. The first target is obtaining the certification of ISO 14001, 2004 version, for the end of 2005. Our main areas of work are: | |
| recycling of industrial refuse, |
| reduction of our consumption of energy, |
| reduction of our consumption of paper. |
This action is the logical continuation of the actions taken over many years to improve quality, in order to satisfy everyone who is interested by our activities |
|
| NSE Extends its European Coverage |
| Today our customers needs are obvious : working with the partner who can cover the most countries at the best price. This is why we are constantly developing our logistical coverage. Today, it is divided into three zones : |
| The Western European zone includes : Great Britain, France, Benelux, Spain, Italy, and Portugal. |
| The Northern European zone includes: Germany, Scandinavian countries and Austria. |
| The Central European zone which covers Poland, Czech Republic, Slovakia, Slovenia, and will soon cover the other PECO countries. |
 | |
Our carrier Management team is in permanent contact with our logistic partners in order to follow operations on behalf of our customers and ensure the quality service level is up to standard. Data exchanges with our partners are automatic, and our partners have been selected to transport IT products. | |
Our logistics portfolio is as follows : | |
| express deliveries, collection of parcels |
| exchanges of boxes, |
| delivery of a box, packaging and return of the product |
| exchange with unpackaging |
| exchange with connection and test |
| freight forwarding, chartering |
The service exists for companies and private customers. The products are PCs, notebooks, printers, CRT and TFT screens, LCD TV, Plasma, video projectors, electronic banking devices. With this new development NSE services is confirming its will to become a major service provider in Europe. |
| Billetics and Monetics Activities at Evry Site |
Evry Site |
Declaration CNIL N° 853153 You have a right of access, of modification, correction and suppression of the data which concern you (Article 34 - Law "Informatique Et Libertes" January 6, 1978). |
The Evry site is developing within NSE repair activity on cash dispensing and electronic banking products for distribution, transport, banking and security. Besides these repairs, we are also developing logistics activities, by managing on behalf of our partners their stocks and orders from their customers, from answering the incoming calls up until the delivery of the products In a similar way we are also a depot and transit centre for the NSE Services group. From Evry we can receive or despatch products to internal or external repair centres in France or in Europe Evry’s location is ideal for collection and delivery in the Paris area. Not only is it on a crossroads of the A6 motorway and the ‘Francilienne’, but we are also in an industrial area with logistic centres at a European level. Acting as a depot, we can deal with products arriving via courier and products dropped off by private customers or companies. Our partners can offer customers the use of our reception service. We are developing our partnerships by prioritising a close service in the realm of repair and logistics. NSE Services Didier BOURGEOIS Evry Site Manager |